The Jet2 cancellation policy is strict: all scheduled flights are non-refundable. If you cancel, you lose what you paid, regardless of how much notice you give. There is no cooling-off period and no partial refund.
The only exception is when Jet2 cancels and can’t offer a suitable alternative. In that case, you’re entitled to a full refund. For everything else, the airline’s position is the same: cancel the booking, lose the fare.
Jet2holidays packages work differently. A sliding scale of cancellation charges applies depending on how far in advance you cancel. Cancel more than 70 days out and you lose your deposit. Cancel within 14 days and you lose 100% of the booking value.
Here’s what the Jet2 cancellation policy covers for both flights and holiday packages, verified from the live Jet2 website in June 2026.
The Jet2 cancellation policy for flights
All Jet2.com scheduled fares are non-refundable if you cancel, regardless of how much notice you give.
Log in to Manage My Booking at jet2.com, select your booking, and choose to cancel it. Jet2 will send a confirmation email with a link you’ll need to click to complete the cancellation. Keep that email if you’re planning a travel insurance claim.
Any third-party extras booked alongside the flight, such as car hire or a separately purchased insurance policy, aren’t covered by Jet2’s cancellation process. You’ll need to contact those providers directly.
Making changes instead of cancelling
Before you cancel, consider whether a date or name change would solve the problem. Both options preserve the booking rather than surrendering the whole fare. The fee for either is £40 per person per one-way flight, plus any fare difference for date changes. This is confirmed on the Jet2 FAQs page.
| Change type | Admin fee | Notes |
|---|---|---|
| Date change | £40 per person, per one-way flight | Plus any fare difference if the new date is more expensive. No refund if cheaper. |
| Name change | £40 per person, per one-way flight | Effectively transfers the booking to another traveller. |
| Spelling correction | Free (up to 3 letters) | Four or more letters: contact Jet2 by phone. |
| Route change | Not possible | You can’t change your departure or destination airport once booked. |
Changes can be made via Manage My Booking, by calling the Pre-Travel Services team, or at a Jet2 airport sales desk. For full details of what your booking includes, see our guides to the Jet2 checked baggage allowance and Jet2 hand luggage allowance.
If Jet2 cancels your flight
If Jet2 cancels your flight and can’t offer a suitable alternative, you’re entitled to a full refund to your original payment card.
If Jet2 cancels and can’t offer a suitable alternative Jet2.com service, you’ll receive a full refund to the card you used to book. You’re not required to accept a voucher or credit note. In practice, Jet2 will try to rebook you onto another flight first.
A refund is issued when no suitable alternative is available. The airline will contact you directly. If you incurred additional costs as a direct result of the cancellation, you may also be able to claim under UK261/2004.
Jet2holidays cancellation policy
Jet2holidays operates as a package tour operator, so different rules apply under the Package Travel Regulations. Cancellation charges are set out in the booking terms and conditions (clause 5) and depend on how much notice you give before departure.
Cancelling more than 70 days before departure means you lose your deposit only. After that, charges rise as the departure date gets closer. Any amendment fees or insurance premiums paid beforehand are non-refundable.
| Days before departure | Cancellation charge |
|---|---|
| 70 days or more | Loss of deposit only |
| 69 to 57 days | 30% of total booking price (or deposit if greater) |
| 56 to 43 days | 50% of total booking price |
| 42 to 29 days | 70% of total booking price |
| 28 to 15 days | 90% of total booking price |
| 14 days or less | 100% of total booking price |
Travel insurance
If your reason for cancelling is covered by your policy, such as serious illness, bereavement, or redundancy, you may recover costs from your insurer. Keep the Jet2 cancellation confirmation as evidence and cancel as soon as you know you can’t travel.
Check your policy wording before assuming you’re covered. Some policies exclude pre-existing conditions. Our Madeira budget travel guide covers what a visit costs if that destination is on the list. For deals on other routes, see our UK holiday deals page or browse cheap flight deals.
Frequently asked questions
Can you get a refund if you cancel a Jet2 flight?
No. All Jet2.com scheduled flights are non-refundable if you cancel, regardless of how much notice you give. You don’t receive any money back.
How do I cancel a Jet2 flight?
Log in to Manage My Booking at jet2.com, select your booking, and choose to cancel. Jet2 sends a confirmation email with a link to click to complete the process.
Can I change my Jet2 flight instead of cancelling?
Yes. Date changes cost a £40 administration fee per person per one-way flight, plus any fare difference. Name changes are also £40. Both can be done via Manage My Booking.
What is the Jet2holidays cancellation policy?
A sliding scale applies. Cancel more than 70 days before departure and you lose your deposit only. Cancel within 14 days and you lose 100% of the total booking price.
What happens if Jet2 cancels my flight?
If Jet2 cancels and can’t offer a suitable alternative, you’ll receive a full refund to your original payment card. You’re not required to accept a voucher instead of a cash refund.
How much notice do I need to avoid losing everything on a Jet2holiday?
Cancel more than 70 days before departure to limit the loss to your deposit. Charges increase from 30% at 69 days and reach 100% within 14 days of travel.
Does travel insurance cover Jet2 cancellations?
It may, if your reason for cancelling is covered by your policy. Common covered reasons include serious illness, bereavement, and redundancy. Check your policy terms before assuming you’re protected.
Can I transfer my Jet2 ticket to someone else?
Yes. A name change costs £40 per person per one-way flight and transfers the booking to another traveller. It can be done via Manage My Booking at jet2.com.
Related: our guide to whether Jet2 travel insurance is worth it covers what you get for the premium and how it compares to buying separately. For the current £100 Jet2holidays discount code, see the Jet2holidays 2026 hub.
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Kate Acaster is Chief Editor at Flight Tribe. She writes about practical travel planning, budget airlines, baggage rules, city breaks, beach holidays and good hotels that do not cost daft money.
Kate has travelled through Europe, South America and beyond, usually with a notebook, a half-formed plan and a strong opinion on airport snacks. At Flight Tribe, her work focuses on helping UK travellers understand what is included, what costs extra, and whether a trip is worth booking at the price shown.
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